Terms & Conditions

These Terms & Conditions of business is issued by Remapking forming a contract between the (“Client”) and Remapking (“Contractor/Supplier”), creating with effect from today (the “Agreement”). Any term not otherwise defined herein shall have the meaning specified in this

Agreement. In the event of any conflict or inconsistency between the terms of this contract and verbal discussion with the client, this Agreement shall govern and take precedence.

Remapking is a trading name of Christopher Chamberlain, an individual sole trader, who has taken the relevant corporate and commercial liability and protection insurances respectively.

None of the terms and conditions of the contract deride or conflict with UK Consumer Rights Legislation.

Consumer Rights Legislation:

The Consumer Rights Act 2015

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving clients clearer shopping rights.

Further information on this can be obtained on the Government website: Consumer rights – GOV.UK (www.gov.uk)

Remapking shall provide the Services and Deliverable(s) requested by the client from the following options; all of which are bound by our ’Customer Care & Commitment’ to service quality.

We confirm our commitment to ensure all clients are happy with the customer service we provide to them and our specialist technical services for their vehicles. These terms and conditions provide mutual protection for Remapking and its clients.

All vehicles presented for remapping will be deemed fit upon presentation and it is not the responsibility of Remapking to prove so It is the responsibility of the customer to ensure that the vehicle is up to date in respect of servicing and timing belt schedules. Any unforeseen damage that may occur during or after the process is not covered or guaranteed by Remapking.

Remapking will advise the customer of any faults that become apparent during or after the remapping process if the remap needs removing this will be done immediately with the client’s approval. We will not accept any liability after 14 days from the date the remapping process was carried out. The installation of any product including but not limited to remapping may or may not void the car’s factory warranty, and it is the responsibility of customers to check this with their vehicle manufacturer.

It is the customer’s responsibility to notify their insurers of any modifications. If you have carried out any modifications to your vehicle and your vehicle subsequently develops a fault we will not accept liability for any of those parts before, during or after any remapping process.

It is important to remember that vehicle components can fail when standard at any time when remapped. Remapping will often show up weak points in your setup as you are now asking it to work harder than its used to. You must look after the engine, regular servicing with good oil & parts, good quality fuel and mechanical sympathy all help keep your engine running well, if your car needs mechanical attention, get this work done before considering a remap.

General faults and damage caused to your vehicle as a result of poor maintenance, weak/faulty parts are not covered by this indemnity. If your vehicle breaks down after the remap is installed – and as a proven result of this – we and the remap writer will not accept any legal or financial responsibility for this. This would come down to the maintenance of the vehicle which the owner is wholly responsible for.

The remap settings that we install never change, so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings that are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself.

Once the mechanical fault is fixed your vehicle should revert to its optimum performance.

Client Responsibilities:

The Client Must:

• Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car
• Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to the outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your
• Accept Remapking are not liable for costs associated to fix either determined or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped.

We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by ourselves.

Accept it is your responsibility to inform your insurance company of your car’s ECU remap.

Use of photos for advertising and social media: 

Please note we may take a photo or video of your vehicle and use it in advertising. If you do not want us to do this or you are only happy to proceed on the basis that we cover your number plate please advise us.

We will not be responsible for any issues caused by sharing work which we provide to clients, which assists in our marketing and PR activities.

Money-back guarantee:

We will only give refunds subject to the following conditions being met

It is Remapking aim to give 100% customer satisfaction however we appreciate that there are times when for whatever reason this is not always possible.

If you are not happy within 14 days from the date of the remap process having been completed we will remove the tuned file from your vehicle, replace it with its original stock file and refund you 75% of your money back.

This does not apply to vehicles that have had the ECU removed for remapping, a vehicle delete function process carried out or any other modifications.

If you return your vehicle to us after the 14 day period up to 30 days, there will be a charge to return the vehicle to stock that being 50% of the cost of the original work. This does not apply to vehicles that have the DPF delete process carried out or any other modifications. No refunds will be given after the 30 day period.

Opting to take this option does not affect your consumer rights.

To secure the booking we ask for a non refundable deposit. This covers our travel, all diagnostic work or failure to be able to remap the vehicle under certain circumstances.

DPF delete/issues:

We do offer dpf software removal however please note that it is illegal to use a vehicle on the roads that has had the dpf filter removed and we will not take any legal liability if you choose to use the vehicle on the road, once the dpf software or filter is deleted/removed. If your vehicle fails an MOT due to the dpf software or filter removal, Remapking will not be responsible for this. Equally, we will not cover either you or any future owners of your vehicle for this or for the replacement of the dpf.

DISCLAIMER – Performance Warranty:

By installing this Product and/or Service, you understand and agree that as a high-performance product and/or service, individual results may vary depending on make, model, and usage.

Remapking shall in no way be held responsible nor liable for any of the results, claimed or otherwise, that may or may not come from the product or service.

You also agree that the original vehicle manufacturer makes its own determinations regarding the effects of Add-On products and/or service to its warranties, Remapking shall in no way be held responsible nor liable for anything pertaining to or resulting from the original vehicle manufacturers warranty and/or terms of use.

Faulty vehicles: 

We always offer to take our clients in their vehicle for a test drive or to go alone following our services – allowing clients to assess the additional performance gained from the remap.

If clients want any minor adjustments to be made following this we will do these free of charge within a short timeframe to suit.

• As part of the test drive, we aim to ensure that your car has responded well to the remapping service and ensure that the new settings have not caused any faults with your
• If however, you do report any faults with your vehicle after the service has been completed map-related only we will do a diagnostic and determine the fault, if it is a mechanical fault we advise you do not to drive the vehicle and get it recovered to eliminate any further damage this is at your own discretion Remapking will not take any liability with regards your decision to continue to use the vehicle.
• We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by ourselves.
• If your car is diagnosed as faulty through the clients care of the vehicle we can un-install the remap for you, no refunds will be given for We can re-install the remap for you once fixed, however, we may charge for this depending on how much time is required to re-install the remap. In most cases, we are happy to provide this service at no extra charge.

If you choose to use remapping as an option to try to fix an existing issue with your car we are happy to help with this: for example, if your vehicle is in limp mode and you suspect the EGR valve is at fault, we will perform an EGR delete for you – however, if this doesn’t fix the issue we will still charge for our time and the service provided.